ScienceWorks Hands-On Museum
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1500 E. Main St.
Ashland, OR 97520
Phone: 541-482-6767
Fax: 541-482-5716
Email: info@scienceworksm. . .
Hours: Every Day, 10 am - 6 pm, Memorial Day - Labor Day

Front Desk Attendant

Front Desk Attendant
ScienceWorks Hands-on Museum
Part-Time Position 15-20hrs
Wage: $10.25-12/hr DOE

The Front Desk Attendant welcomes guests to ScienceWorks, provides information and assistance,
and processes transactions of admissions and memberships. As both a steady staff presence on the
museum floor and telephone receptionist, the Front Desk Attendant plays an essential role to
ensuring smooth daily operations and excellent customer service for ScienceWorks’ guests. Front Desk Attendants report to the Guest Services Manager.

RESPONSIBILITIES
  • Perform exceptional customer service, in person and via phone interactions
  • Perform cashier duties at Front Desk
  • Provide excellent initial impression of the Museum
  • Answer multi-line phone calls, route calls to correct department, and answer general questions
  • Participate in procedures to respond to emergencies
  • Provide Front Desk coverage for special events
  • Perform other duties as assigned
KNOWLEDGE, SKILLS, AND ABILITIES
  • Ability to provide excellent customer service
  • Highly self-motivated and detail oriented
  • Ability to multi-task and remain cordial and professional at all times
  • Outgoing, enthusiastic, optimistic
  • Excellent communication skills, both verbal and written
  • Ability to communicate effectively in groups and one-on- one
  • Possess excellent time management and organization skills
  • Skilled in Microsoft Office applications, use of copier, credit card machine, and other technology
  • Ability to work a flexible schedule that includes evening, weekend and holiday assignments
  • Ability to work well in a multi-ethnic and multi-cultural environment
  • Spanish language fluency a plus
PHYSICAL DEMANDS
  • While performing the duties of this job, it is frequently required to stand and reach with arms and hands
  • This position requires sitting for long periods of time and occasionally walking museum floor
  • The employee must occasionally lift and/or move up to 50 pounds
  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus
MINIMUM REQUIREMENTS
  • To perform this job successfully, an individual must be able to perform each responsibility satisfactorily
  • Front Desk Attendant must have secure knowledge and understanding of ScienceWorks mission, goals, objectives, policies and procedures
  • A High School diploma or equivalent is required. One or more year’s experience in reception or retail employment preferred
TO APPLY
Email a cover letter and resume (PDF preferred, Word Document acceptable) to guestservices@scienceworksmuseum.org

 
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